AntsQ Digital Marketing Agency

Digital marketing and social media management services

                Terms and Conditions- AntsQ

Terms and Conditions

Updated 5/23/2023

This Terms of Service Agreement (the "Agreement") establishes the comprehensive terms and conditions under which you, the Client, have engaged AntsQ to provide specific Services as outlined herein. By engaging as a Client of AntsQ, you acknowledge and agree to be legally bound by the terms and conditions stated in this Agreement. This Agreement constitutes a legally binding contract between you and AntsQ, and its provisions are applicable from the moment you submit your order for Services to AntsQ, hereby referred to as the "Effective Date" of this Agreement.


AntsQ shall deliver the Services to the Client as described on the AntsQ website ( This Agreement supersedes all prior agreements and is presented to you during the sign-up process. It is your sole responsibility to thoroughly review these terms in their entirety to ensure a complete understanding of the obligations and commitments involved in this Agreement.

1.1. Considering the inherent nature of our work involving third-party social media platforms such as Facebook, Instagram, Twitter, Pinterest, and LinkedIn, it is essential that we are provided with admin access and/or login credentials for each of your pages. Please note that we have no control over any issues that may arise, including disconnections, API updates, or password changes on these platforms. In the event that you change your password, it is your responsibility to promptly inform AntsQ to ensure uninterrupted service. We strongly advise you to regularly monitor your accounts and review our work at least twice a week, providing us with necessary guidance and feedback. If a disconnect occurs or we encounter difficulties accessing your account for posting, the Client acknowledges and agrees not to hold AntsQ liable. As long as we have access to at least one platform and are adhering to the posting schedule specified in your chosen plan, we are fulfilling our service obligations as described. In situations where access to all platforms is unavailable, we offer the option to compensate for missed posts by doubling the daily post frequency until any outstanding posts are made up. Missed posts resulting from lockouts or other issues beyond the control of AntsQ are not eligible for refunds. Please continue reading for detailed information on our cancellation and refund policies.

1.2. Mandatory Facebook and Instagram Connection: For effective management of your Instagram account, it is essential to integrate both Facebook and Instagram. The scheduling platform we utilize requires this integration to facilitate the seamless scheduling of weekly content. Therefore, Instagram must be connected to Facebook as a business profile as per the API integration requirements of our scheduling platform.


We are committed to fulfilling the following responsibilities:

2.1. AntsQ shall deliver the Services to the Client in accordance with AntsQ's established standard policies and procedures. AntsQ reserves the right to exercise its sole discretion in rejecting Clients for any reason. AntsQ will assume full responsibility for all aspects of providing the Services.

2.2. All AntsQ rules, policies, and operating procedures pertaining to privacy, pricing, customer service, and other relevant aspects of the Services shall apply. AntsQ retains the right to modify its rules, policies, and operating procedures at its sole discretion, including but not limited to pricing, package inclusions, and other related matters. In certain cases, the Client may be eligible for continued access to a discontinued product if AntsQ can still offer it; however, this determination rests solely with AntsQ.

2.3. Managing and optimizing sponsored posts as outlined in the AntsQ plan.

This means that any services related to sponsored ads across multiple social media platforms are treated separately. If customers wish to incorporate sponsored ads into their campaign, they are required to provide a specific budget, and we will tailor our services accordingly based on that budget.

2.4. Sponsor Post.

A sponsored post refers to a service aimed at enhancing a customer's brand visibility through paid advertisements. It operates similarly to the "ad/sponsored" tags displayed when searching on platforms like Google. By utilizing keywords recommended or provided by the customers, our team creates and configures paid campaigns within platforms such as Google or Facebook. This approach assists customers in boosting their brand visibility.  


3.1. The Client is responsible for the payment of all fees associated with the Services, which are due and payable in full every 30 days, in advance of the provision of Services. To ensure continuous service, a valid credit card must be securely stored on file to cover the monthly recurring charges. In the case of clients opting for our discounted 6-month plans, full payment for the selected plan must be made over the 6-month period. The credit card on file will be automatically charged every 30 days, unless a written cancellation notice is received (as per our Cancellation Policy, stated in section 3.4).

3.2. Initial charges for the service must be paid in advance. Subsequently, AntsQ will attempt to charge the Client's credit card every 30 days (the charging frequency is based on the initially selected plan/term). Failure to make payment by the due date, for any reason, will result in a suspension of Services until full payment is received. The suspension of Services due to non-payment will not result in any proration of fees. As part of the offerings provided by, all billing, invoicing, and receipts will be handled on behalf of Vegah LLC. operates as a product and service offering under Vegah LLC.

3.2.1. Our services are prepaid at the beginning of each month. While the payment covers the full scope of work, AntsQ is not responsible for carrying over any missed work from the previous month. For instance, if the Client decides not to utilize a particular service included in their plan but later changes their decision, AntsQ cannot be held accountable for the services previously declined. Similarly, if we are unable to complete a specific service included in the plan due to factors beyond our control, AntsQ is not obligated to make up for the missed service if we have already moved on to the next billing cycle. Factors beyond our control may include, but are not limited to, communication delays on the Client's end, failure to provide timely approvals for provided edits, or providing information/topics after the designated due date from our team or as stipulated in the Terms and Conditions.

3.3. AntsQ does not issue refunds for any fees unless there is a material breach of this agreement by AntsQ. The fees paid to AntsQ are not contingent upon any specific marketing results, as the Client is paying for the time and work performed. However, AntsQ may offer credits for genuine mistakes made on our part, provided there is supporting evidence.

3.4. Cancellation Policy: Should you decide to cancel your social media services with AntsQ, a written request must be submitted to the AntsQ team in advance. Clients who sign up online and choose the month-to-month option must email at least 30 days prior to their next billing cycle to notify us of their cancellation. Failure to communicate the desire to cancel within the specified timeframe will require the client to fulfill the remaining term with AntsQ until the subsequent billing period. While you can request an immediate disconnection of your social media accounts from our platform, you remain responsible for payment. Please note that due to payment processing fees and software expenses absorbed by AntsQ, we are unable to offer a refund if the cancellation request is not submitted as outlined above.

3.4.1. Automatic Renewal of Monthly Plans: Antsq provides users with a variety of subscription plan alternatives, such as monthly and annual payment schedules. We have put in place an automatic renewal mechanism that is tailored to our monthly plans with the purpose of making things more convenient for our valued clients. This eliminates the need for monthly manual renewals, which makes for a more streamlined experience overall.

Customers of Antsq who have enrolled to one of our monthly plans will be able to take advantage of ongoing access to our services thanks to the automatic renewal option. After you have subscribed to a monthly plan, you can kick back and take it easy in the knowledge that your subscription will be renewed on its own at the conclusion of each payment cycle. This removes any worry that you could lose out on our vital services or experience interruptions as a result of neglecting to manually renew your subscription.

3.4.2. Early Cancellation: Antsq does not provide full or partial refunds for prepaid or unused subscription costs in the event that you decide to cancel your membership before to the conclusion of the planned term. Please be aware of this in the event that you make the decision to cancel your subscription before the completion of the intended term. As a result of this, you will be responsible for quickly clearing any costs that are still owing, covering the remainder of the time left on your Month-to-Month or 6-Month Subscription Term. To example, if you decide to cancel your subscription after the first three months of a reduced six-month plan, it is important that you be aware that you will still be responsible for making payments for the remaining three months of the plan even if you have already terminated your membership.

At Antsq, we make every effort to give clear and accessible information on our refund and cancellation policies. We are aware that there are a variety of situations that might result in the need to terminate a membership early. Nevertheless, it is crucial to be aware of the financial responsibilities that are connected with early cancellations and the commitment that is expected until the end of the agreed-upon subscription period. Moreover, it is important to be aware of the financial liabilities that are associated with early cancellations.

3.5. Service Commencement and Setup: Our services officially commence on the day you sign up, not upon our first post. Within 48 business hours of signing up, you will receive a welcome email. Subsequently, we will begin collecting your platform login credentials to facilitate your connection to our scheduling platform. Once you have completed your onboarding call, your content will begin on the Sunday or Monday two weeks after the call. We do not charge a $250 setup fee to ensure sufficient time for the creation and approval of your initial week's content. However, if interested, you may choose to pay the $250 fee to expedite the delivery of your content the following week after your onboarding call. Kindly inform us immediately upon receiving your welcome email if you wish to exercise this option. In the event of cancellation after the first month, we will ensure that you receive a full four weeks of content by posting two weeks after your last billing date.

3.6. Superseding Agreement: This Agreement supersedes and replaces all prior agreements, including any agreements, directives, or claims made by AntsQ employees, unless a formal variance is confirmed and agreed upon by the client and executive-level management at AntsQ, including the CEO.

3.7 Posting to Multiple Platforms and Missed Posts – Many of our packages include posting to multiple platforms through a platform technology. In social media marketing practices, it is common for accounts to get disconnected for multiple reasons out of our control. Our pricing model is based on posts going out on a minimum of one channel, whereas all additional platforms are considered free additions (For example, if a client wants Facebook alone, it does not reduce our package pricing because the client is not utilizing their other available platform slots). We request our clients check their social media accounts twice a week not just to review content and provide feedback, but to also alert us of any possible disconnects so we can promptly reconnect. For this reason, if AntsQ is posting to at least 1 social media channel we are fulfilling our contractual obligation as laid out in our terms and conditions. We realize this can be frustrating, so in the event of missed posts for any one of your profiles, we agree to reschedule the missed posts on a different date. This ensures you get a full month of service in its entirety in this unfortunate event. There will be no refunds in the event of additional profiles receiving no posts for any period of time because of this agreed upon credit. 3.9 Quality of Posting – If there are typos, or posts going out on the wrong day (i.e. a Christmas Day post going out on December 28th), this is typically caused by edits being made and changing the date queue in our publishing software through your revisions being made. In this event, AntsQ will go in and edit or take down the flawed post. We do not refund for typos or posts going out on a date it was meant for another. Even though we do follow a “No typo policy” and our social media managers are penalized, you agree to accept AntsQ’s edit compensation for all incidents like the examples mentioned above. If these items are very important to you, our Bodacious plan or higher is more appropriate and will avoid any issues. 3.10 Post Approvals & Edits – All plans receive live post approvals, where the client can review and approve content before it is posted. The Client will receive their social media mockup for the following week by Wednesdays from their social media manager. The Client then has until Friday at 12 pm EST to notify their social media managers of any edit requests. AntsQ will not accept any requests made past 12 pm EST the Friday before the posts are to go live. It is The Client’s responsibility to approve their content and send their edit requests within AntsQ’s timeline. The same rules apply for email approvals as they do for live post approvals, however, if the Client does not send back any edit requests or a written or verbal approval, their content will still go live the following week, with or without their approval. Posts that do not receive approval from The Client prior to going live will expire within our scheduling system. The Client’s designated social media manager will reinstate a week’s worth of expired posts a total of two times, however, if the Client regularly leaves posts unapproved, allowing them to expire for more than two week’s worth, the social media manager will stop reinstating expired content. Reinstating expired content is extremely time consuming and cannot be a regular task for AntsQ’s team. When regarding social media content edits, the Client is permitted two rounds of edits from AntsQ Each “round” must include every edit the Client would like made by AntsQ for that week’s content. Once AntsQ has completed both full rounds of edits, AntsQ is no longer responsible for any more edit requests from the Client. Re-write the above statement to perfection

3.7. Posting to Multiple Platforms and Missed Posts: Many of our packages include posting to multiple platforms through platform technology. We understand that accounts can occasionally get disconnected due to factors beyond our control. Our pricing model is based on posts being published on a minimum of one channel, while additional platforms are considered complimentary additions. Therefore, if a client chooses to utilize only one platform, it does not affect the package pricing. We kindly request our clients to check their social media accounts twice a week, not only to review content and provide feedback but also to notify us promptly of any potential disconnects. In the event of missed posts on any of your profiles, we will reschedule those posts for a different date to ensure you receive a complete month of service. Please note that no refunds will be provided for profiles that did not receive posts during a certain period due to the agreed-upon credit.

3.9. Quality of Posting: In the event of typos or posts going out on the wrong day (e.g., a Christmas Day post published on December 28th), such occurrences are typically a result of edits made, affecting the queue in our publishing software. In such cases, AntsQ will promptly edit or remove the flawed post. However, we do not offer refunds for typos or posts published on a date intended for another occasion. Although we adhere to a "No typo policy," and our social media managers are held accountable, you agree to accept AntsQ's compensatory edits for incidents like the examples mentioned above. If these matters are of significant importance to you, we recommend considering our Bodacious plan or higher to avoid any potential issues.

3.10. Post Approvals & Edits: All plans include live post approvals, allowing clients to review and approve content before it is published. By Wednesday, clients will receive their social media mockup for the following week from their assigned social media manager. The client has until Friday at 12 pm EST to communicate any edit requests to their social media manager. Requests received after 12 pm EST on Friday, before the scheduled posts go live, will not be accepted. It is the client's responsibility to review and approve their content within AntsQ's specified timeline. The same rules apply for email approvals as they do for live post approvals. However, if the client does not provide any edit requests or written/verbal approval, their content will still be published the following week, with or without their explicit approval. Posts that do not receive client approval prior to publishing will expire within our scheduling system. The designated social media manager will reinstate a week's worth of expired posts a total of two times. Nevertheless, if the client consistently leaves posts unapproved, allowing them to expire for more than two weeks' worth, the social media manager will cease reinstating expired content. Reinstating expired content is a time-consuming task that cannot be regularly performed by AntsQ's team. Regarding social media content edits, the client is entitled to two rounds of edits from AntsQ. Each "round" must encompass all the edit requests the client wishes to make for that week's content. Once AntsQ has completed both full rounds of edits, we will no longer be responsible for additional edit requests from the client.

3.11. Regular Account Review and Communication: As the client, you agree to regularly review your social media accounts to ensure satisfaction and identify any missing posts. We kindly request that you dedicate 10 minutes every other week for this purpose. During your monthly social media strategy call, please communicate any notes or concerns regarding strategy, voice, or other aspects of your social media presence to your designated social media manager. If you have an urgent request, please contact your social media manager via email. AntsQ will not be held responsible for missed posts on any platforms due to factors beyond our control, such as disconnects caused by API updates, password changes, or security lockouts. Additionally, we will not edit or remove content that was posted over two weeks ago or longer. For clients without post approvals, we will not edit any previous posts but can remove them (up to a 2-week period) if you choose not to do so yourself. AntsQ does not edit content that was not posted by our team.

3.12. Facebook and Instagram Advertising: Similar to our content plans, clients using our advertising services are fully responsible for monitoring their ad spend on a bi-weekly basis. A mobile app is available for Apple and Android devices for this purpose. You agree not to hold AntsQ liable for any ad spend paid to Facebook Inc. beyond a two-week period. Please note that social advertising requires significant upfront work and resources before a campaign goes live, including competitor analysis, website and Facebook page audits, target audience development, creative development, and more. In the event of client cancellation, if the ad campaign continues to run or is not paused upon request during our paid retainer period, AntsQ cannot be held responsible for advertising expenditures beyond the termination of the client relationship or beyond the two-week monitoring period. It is good business practice to monitor ad spending, particularly when maintaining accurate bookkeeping. AntsQ fees are not contingent upon campaign results, and no refunds will be provided for campaigns in which clients do not fully utilize all services included in their purchased package. Delays caused by Facebook's ad rejections lasting longer than 7 days will result in a credit corresponding to the delay in the campaign start date, which will be applied as a credit to the billing date adjustment. This is the only situation where an ad date will be moved back. There are no refunds, even if none of your ads are approved by Facebook or if your ad account is disabled.

3.12.1. Boosted Post Placement: When AntsQ boosts your post, it will appear as an ad in your audience's Facebook News Feed. Additionally, Instagram can be selected as an ad placement for your boosted post. When we boost the post, the setup is based on the following guidelines:

  • Target Audience Selection: We will carefully select a target audience consisting of individuals you wish to engage with.
  • Budget Control: You have full control over determining the maximum amount you want to spend throughout the entire duration of your monthly campaign.
  • Campaign Duration: Once we click Boost and your ad is approved, it will be displayed in the News Feed of your target audience for the specified duration.

Sponsored Post Management is a feature included in our AntsQ plan. Please note that ad spend is not included in this service. As part of our offering, we connect to and manage your ad account, which is linked to your chosen method of payment.



Customers have the option to subscribe to any of the above packages on a yearly basis. If a customer chooses to subscribe for the entire year and pays the yearly amount in advance, they will receive a 20% discount on the total cost of the package.


All payments for AntsQ services will be handled through Vegah LLC, the parent company. The accepted payment methods may include credit cards, debit cards, electronic funds transfer (EFT), or any other method as agreed upon between Vegah LLC and the customer.


  1. Monthly Subscription: For customers who choose the monthly subscription, the payment of the package fee will be due on a monthly basis. The payment will be processed at the beginning of each billing cycle.
  2. Yearly Subscription: For customers who choose the yearly subscription, the payment of the discounted yearly amount will be due in full at the beginning of the subscription period.


In the event of a late payment, Vegah LLC reserves the right to suspend or terminate the AntsQ services until the outstanding payment is received. Late payments may also incur additional charges, such as late fees or interest, as outlined in the terms and conditions agreed upon during the initial contract.


Vegah LLC reserves the right to modify the pricing of AntsQ services at any time. However, any price changes will not affect existing customers who are already subscribed to a specific package. The revised pricing will be applicable to new customers or customers who choose to upgrade or modify their existing package.


Customers are responsible for any applicable taxes, including sales tax, value-added tax (VAT), or any other taxes imposed by relevant authorities. The pricing mentioned above does not include any taxes unless explicitly stated.


By subscribing to AntsQ services and making the payment, the customer acknowledges and agrees to comply with all relevant laws and regulations governing the use of the services, including but not limited to intellectual property rights, privacy laws, and anti-spam regulations.

3.13 Disputes – In the event of a breach of the signed agreement by the client, we reserve the right to initiate collections proceedings and report the breach to all three credit bureaus.

3.14 Support for Less Tech-Savvy Clients – We understand that some clients may have limited experience with computers, software, and social media. Therefore, we invest significant time and effort in onboarding your account and providing our services. This includes establishing account connections, providing explanations, conducting training, and engaging in communication via emails and phone calls. As such, once your onboarding process is completed, cancellation will not result in a full refund. While you have the option to continue and complete the month of service, it is important to acknowledge the substantial amount of work and time dedicated to your business. In such cases, a 50% partial refund will be offered.

3.15 Business Structure and Client Communications for Social Media Management Clients – We offer online subscription-based social media services, with customer service provided on an inbound basis. While we do not proactively "check in" on all clients based on their plan, it is your responsibility to regularly review your social media accounts and provide feedback at least every two weeks. For any account-related phone calls, scheduling is required unless it is an urgent matter. Monthly strategy calls can be scheduled with your assigned social media manager, PPC manager, or account representative. We encourage you to take advantage of the free consultation call to address any questions prior to signing up. Phone support is included in our Starter Package and higher plans or can be added on to any package for an additional $90, providing two 30-minute phone calls per month. Given our competitive pricing, extensive phone customer service is not feasible while maintaining our margins and operating a successful business. If phone support is a priority for you, we highly recommend choosing the Starter Package or higher, or adding the phone support option for $90.

3.19 Project Information – Our team will make two attempts to obtain any necessary information for projects such as blogs, emails, ads, or post boosts. On the second attempt, a final notice email will be sent to the client. If no response is received within two business days of the final notice email, the project will be considered closed and will not be reopened. We will then aim to gather the required information for your next project.

3.20 Unused Services – If the AntsQ team has made efforts to provide a service included in the client's plan, such as paid ad services, review management, or email marketing, and the necessary information or collaboration from the client has not been provided, no refunds or credits will be applied to the client's account. It is the client's responsibility to actively engage with AntsQ's team and utilize all services included in their plan.


  1. Refunds Policy: Once payment has been made and the onboarding questionnaire has been completed or the onboarding call has taken place, full refunds are not available as the backend work has already commenced. If you decide to cancel after submitting the survey or undergoing the onboarding call, you agree to a 50% partial refund. Please note that due to the nature of working with third-party platforms, potential disconnections, client responsibilities in timely review, and our month-to-month subscription-based services, we do not offer refunds. In the event that we fail to deliver at least one post on a weekday, we commit to rescheduling the post for an alternate date. This policy is applicable for up to two weeks, as you have agreed to check your social media accounts on a bi-weekly basis.

  1. Cancellations: Customers may cancel their subscription at any time. However, in the case of yearly subscriptions, if a customer cancels before the end of the subscription period, there will be no refund for the remaining months. The customer will continue to have access to the services until the end of the prepaid subscription period.



The Client agrees to indemnify and hold harmless AntsQ, its customers, suppliers, directors, officers, agents, and employees from any and all losses, costs, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from or relating to any breach of the terms of this Agreement by the Client.

Social Media Account Suspensions, Loss of Access, Deletion, and Connections

The Client agrees to indemnify and hold harmless AntsQ, its customers, suppliers, directors, officers, agents, and employees from any and all losses, costs, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from or relating to issues with social media account suspensions, accidental loss of access or deletion, or any other issues related to third-party platforms. Reasons for social media account suspension or disablement may include, but are not limited to, the use of unauthorized bots or plug-ins, using personal accounts as business accounts, failure to verify the account, and not adhering to platform guidelines for personal and business accounts. The Client acknowledges the importance of regularly logging into their social media accounts to maintain their active status and prevent flags or issues caused by external postings. This responsibility applies to both the Client and any reseller's client, as outlined in their respective contracts.


AntsQ utilizes content provided by the Client or sources from various royalty-free image databases for marketing purposes. The Client acknowledges and agrees to indemnify and hold harmless AntsQ, its customers, suppliers, directors, officers, agents, and employees from any and all losses, costs, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from any claims of copyright infringement related to content posted on the Client's social media accounts. The Client assumes full responsibility for the content posted to their accounts.


AntsQ shall not be liable to the Client or any entity or person claiming through or under the Client for any indirect, consequential, incidental, special, or loss of profit or income damages, whether in contract or tort, arising from or related to this Agreement, even if AntsQ has been advised of the possibility of such damages. In no event shall AntsQ's liability to the Client exceed the amount paid by the Client to AntsQ for the previous one (1) month of services. This liability limitation is cumulative, and the existence of multiple claims will not expand the limit. The Client acknowledges that these limitations of liability are an essential element of the agreement between the parties, and without them, the terms and conditions of this Agreement would be significantly different.


This Agreement constitutes the entire understanding and agreement between the parties regarding the subject matter herein. AntsQ reserves the right to amend this Agreement at its sole discretion, and the most current version will always be available here. Notice of any changes to this Agreement will be deemed sufficient if sent via email to the Client's last known email address. This Agreement is binding upon and benefits the parties' successors and permitted assigns; however, the Client may not assign this Agreement, in whole or in part, without prior written consent from AntsQ. Any such unauthorized assignment by the Client will be null and void. This Agreement shall be governed by and interpreted in accordance with the laws of the state of Virginia, disregarding its conflict of laws principles. Any litigation or dispute resolution related to this Agreement shall take place in Lynchburg, Virginia, and the parties hereby consent to the jurisdiction of the state and federal courts located therein. Unless otherwise stated herein, any notice required or permitted under this Agreement shall be in writing, in English, and sent via U.S. Certified Mail with a return receipt requested. If any provision of this Agreement is held by a court of competent jurisdiction to be unenforceable, that provision will be severed to the minimum extent necessary, and the remaining provisions will remain in full force and effect. The waiver of any breach or default of this Agreement will not constitute a waiver of any subsequent breach or default and will not amend or negate the rights of the waiving party.

8.1 Credit Card Disputes and Platform Issues

In the event of a credit card dispute, all credits, refunds, and account work will be suspended until the dispute is resolved. Resolving disputes may take weeks or even months. AntsQ encourages negotiating a fair compromise and credit, which is usually more favorable than filing a dispute. As part of working with third-party social media platforms, such as Facebook, Instagram, Twitter, Pinterest, Google My Business, and LinkedIn, AntsQ requires admin access and/or login credentials for each page. Login credentials can be added to the questionnaire. It should be noted that AntsQ has no control over issues such as disconnections, API updates, or password changes that may occur on these platforms.

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